Thank You Emails
A thank you email to your customers after they buy your product or service is always a great idea. When was the last time you checked into what you have for a thank you email? Is it outdated? Thank...
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How To Create a Great Online Survey
If you are intimidated to send a survey to your customers, STOP! Understanding what your customers like and don’t like about your business can only make it better. Here is an easy-to-understand...
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Timing is Everything – When to Ask Customers to Rate You
Surveys and reviews are a great way to learn more about how your customers feel about you, your products, your company and your shopping experience if you have one. But timing is everything in life...
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Net Promoter Score – What it is and How it Can Help Your Business
I was listening to a news conference today about the merger between United Airlines and Continental. Reporters were asking the CEO’s of both companies some questions about it and I caught an answer...
View ArticleHow to Turn a Negative Customer into an Advocate
It happens to the best of us. Sometimes we fail a customer. We hate it but no company is perfect. And with all of the social media platforms available, the customer can get so angry they blog about...
View ArticleCreator & Customer Feedback: The Rise of Collective Genius
When it comes to resonating with your audience, the act and art of not just listening to your audience, but using customer feedback in order to shape your business and/or product is crucial according...
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Why Highlighting Customer Feedback Can Be Profitable
Don’t leave your customer feedback in the hands of Yelp users; actively seek it out and post it on your company’s website. That’s the motto of Adi Bittan, the CEO of OwnerListens.com, which helps...
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